Please select your area of interest: Help finding products to buy Report a product problem or issue Request product information Get company information Make a request for a Donation

For general questions or comments, call 1-800-45-RICHS.

For all questions or comments, you can always call 1-800-45-RICHS for assistance.

United States:
Food Service – Click Here to locate a local broker and National Account Contact
In-Store Bakery – Call 1-800-45-RICHS for sales contact information
Retail – Call 1-888-732-7251 for comments, questions and information about any of our retail products.

Canada:
Call 1-800-263-8174 (ext 215) to contact Rich Products of Canada, LTD. 

International:
Select the appropriate location under "regions" to obtain contact information.

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If you or a customer have any questions or experience a problem with any Rich's^® product, please call the Product Helpline. If you are calling to report a problem, please have the following information available when you call:

1. Product code and description of product
2. Production code date and expiration date (located on the side of the case)
3. Number of cases involved
4. Name of distributor and Rich's Representative (if applicable)
5. Description of problem
6. Name, address, and phone number of contact

Please provide any other information that would help Rich's better investigate the problem (i.e. how product is being handled, baked, etc.)

Associates on the Product Helpline are available from 8:30am to 5:00pm EST. Voice mail is available after hours.

Please call:

• 1-800-356-7094 for United States
• 1-800-263-8174 for Canada

To report a problem on-line, please click on the link below:

• Problem Report Form

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Rich's Product Helpline provides complete information on the handling, performance, and characteristics of all items manufactured and distributed by Rich Products.

Please submit requests for product information online:

• Product Information Request Form

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Please visit our Press Room for media tools and contact information.

• Rich’s Press Room

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Rich’s receives more than 1,000 requests for assistance every year.  In light of this, we have chosen to concentrate on key priorities that support our company’s family-focused mission and vision. This led us to develop our “Healthy Families” initiative.

Within “Healthy Families,” we direct our contributions to three key areas: wellness, quality childcare, and education/school-to-career initiatives in the food service industry.  All agencies and organizations we support must have a 501(c)(3) tax-exempt status. 

• Click Here to e-mail a donation request