Customer Care

  • If you and/or your customer have any questions or experience a problem with any of Rich's products, please fill out the Problem Report / Inquiry form below. If you are reporting a problem, please have the following information available:

    1. Product code and description of product
    2. Production code date and expiration date (located on the side of the case)
    3. Number of cases involved
    4. Name of distributor and Rich's Representative (if applicable)
    5. Description of problem
    6. Name, address, and phone number of contact
    Please provide any other information that would help Rich's better investigate the problem (i.e. how product is being handled, baked, photos, etc.) The Customer Care Team is available from 8:30 a.m. until 5:00 p.m. EST and voicemail is available after hours.
    Please Call:
    • (800) 356-7094 US
    • (800) 263-8174 (option 6) Canada
    Please complete the below form.
  • If applicable, please provide Company or Store name, address, and phone number.

  • What type of Rich's Customer are you?

  • If applicable, which type of business are you in:
  • Product Information Requested

  • Please provide the last 5 digits of UPC Barcode or Rich’s 5 digit Product Code.
  • Please specify cases or packages.
  • Additional Information

  • (i.e. photos, related documents, etc.). Attach up to 10 files.
    Drop files here or