Please note that Ariba periodically changes interfaces and navigation. If you experience an issue or have a support need that is not covered with instructions below, please contact us directly at [email protected]
Click here for additional username and password information
An Order Confirmation is required to let our buyers know that a purchase order has been received and is being processed. Pricing details are also confirmed this way.
A Ship Notice is required to let our buyers know that their order is on the way.
Rich Products requires the submission of Order Confirmations (OC) and Ship Notices (ASN) prior to submitting an invoice. Once the OC and ASN steps are completed, the Invoice button becomes available.
(We recognize that these steps are simple and may not explain everything sufficiently. If additional help is needed, please contact [email protected])
*if Ariba asks for an Accounts Receivable ID you can leave this blank
(Available only for Enterprise Accounts)
* It is common for users to expand the Creation Date default of 31 days to some other value, based upon the volume of orders received
To submit an invoice against a PO that starts with 45, please contact [email protected]
For inquiries about any invoice, please contact [email protected]
* Please include the plant location in the subject line of all invoice inquiries
Our friendly and helpful tax department can be reached by contacting [email protected]
This could have happened a few different ways:
In any case, all hope is not lost. The link below includes the steps necessary to downgrade your account.