Rich’s Super-Special Pizza Delivery: U.S. Troops in Afghanistan Enjoy “a Taste of Home” While Watching Super Bowl XLIX

Photos courtesy of Laurie Manzardo and DHL Express As all the drama of the New England Patriots’ white-knuckle Super Bowl XLIX victory over the Seattle Seahawks played out before the largest viewing audience in U.S. television history, American troops half a world away were not…

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Betting on Broadway

“Irresistible. It’s everything you want it to be.” That’s what Ben Brantley, chief theater critic of The New York Times, had to say about Rich Entertainment Group’s most recent Broadway production, HONEYMOON IN VEGAS, which officially opened on January 15th  to fantastic reviews! The New…

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Rich’s Donates Computers to Schoolchildren in Rural Guatemala

While visiting a new shrimp supplier in Guatemala this summer, members of Rich Products’ seafood team toured a local school the shrimp supplier strongly supports. Witnessing the school’s lagging technological capabilities, Rich’s was presented with an opportunity to extend their commitment to Bettering Our Communities…

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In Rich’s Innovation Center, Everyone Gravitates Toward the Kitchen

Inside Rich’s new “Innovation Center and Atrium @ Rich’s” at its world headquarters in Buffalo, N.Y., Stephen Rich surveys the sparkling Innovation Kitchen and Customer Solution Studio that, as Innovation Center Chef, are now his domain.  He gazes down the impressive 20-foot countertop made of…

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Champions of a Culture

As Rich’s Director of International Human Resources, Steve Kalicharan has traveled the world, visiting various company operations spread around the globe.  The moment he walks through the door of a Rich’s location, Kalicharan says he knows instantly that he is among family. “I know I’m…

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Rich’s Celebrates the People Behind the Company’s Industry-Leading Customer Care

As the world paused to celebrate National Customer Service Week from October 6-10, Rich’s took every opportunity to infuse fun and appreciation into a week-long celebration in honor of the remarkable team of associates that care for the needs of Rich’s valued customers. “We appreciate…

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Rich’s Hosts Wellness Fair: Doing What’s Right for Associates

As Rich’s global food business continues to grow, the 70-year-old company maintains a strong connection with its family roots and a watchful eye on “Doing What’s Right.” In the business world, Doing What’s Right means caring for the needs of customers; in the community, it…

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Rich’s Launches First Non-Dairy Topping into Korean Coffee Market: AeroTop Offers Customers a Flavorful, Stable, High-Yielding Alternative to Dairy

America’s caffeine craze has been brewing for decades, but in Korea, the coffee phenomenon is just beginning to percolate. The explosive growth and demand within the café and bakery category has increased the need for toppings to garnish the lush, caffeinated beverages and sweet treats…

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Rich’s Sponsors Women’s Foodservice Forum Career Progression Study

In July, the Women’s Foodservice Forum (WFF) presented the results of a career progression study that Rich’s sponsored at the 12th Annual WFF 2014 Executive Summit in New Orleans. As a strong advocate for internal professional development and cross-functional training for its associates, Rich’s provided…

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Rich’s Launches New Whipped Icing Bursting with Iconic Hershey’s® Flavor

When a cocoa craving kicks in, chocolate-lovers around the world reach for the unmistakable, unbeatable quality and flavor of a Hershey’s® bar. Now, chocolate-seeking American’s can find the indulgent, creamy chocolate flavor they love in countless in-store bakery treats finished with Rich’s new Chocolate Bettercreme®…

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Small in Size, Big on Flavor: Rich’s New, Smaller-Portioned Desserts Serve Up Sweet Success

In-store bakeries nationwide just received a big boost from a handful of little desserts. Rich’s new lineup of indulgent, decadent treats includes six items perfectly portioned for one to two people: Mini Chocolate Brownie Extreme, Mini Caramel Sea Salt Blondie Extreme, Mini Boston Crème, and…

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Rich’s Expands “Made With Oreo®” Product Line: Delivers Golden Opportunity to In-Store Bakeries

A stroll through your local in-store bakery will reveal a plethora of chocolate-based indulgences. But what if chocolate isn’t your go-to flavor? A growing number of consumers are looking for everyday desserts that feature flavors other than the famed cocoa varieties. To satisfy the dessert…

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Rich’s Has Talent: India Exec Shines in CEOs Got Talent Charitable Competition

Heads-up Howie Mandel, there’s been new talent discovered and it comes from the far reaches of Rich’s global enterprise! Rich’s own, Pankaj Chaturvedi, Exec Director & CEO of Rich’s Graviss India, was a winner in the televised CEO’s Got Talent competition, a charity event where…

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Rich’s Celebrates Grand Opening of the Innovation Center and Atrium@Rich’s

Every great renovation deserves an exciting unveiling, and Rich’s new Innovation Center and Atrium@Rich’s is an ovation-worthy redesign and conversion project. Hundreds of associates and guests gathered at the family-owned company’s headquarters in Buffalo, NY, on June 24, for an opening event, ushering in an…

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The Best Customer Care Is Based on Intimacy

In today’s fast-paced world of social media, word of mouth can damage a company’s standing in the blink of an eye, throwing its quest for best-in-class customer satisfaction off course without warning – and doing so in a public arena. Instead of contacting the manufacturer…

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Confronting Business Challenges with Confidence

Matt Kiefer knows how important the knack for problem-solving is to the success of any commercial endeavor, including the global business at Rich’s. “It pays to expect the unexpected,” says Kiefer, the marketing manager for Toppings & Icings and also Desserts in Rich’s Canada Division….

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Rich’s Nut-Free Frosted Sugar Cookies Deliver Satisfying Solution to Recent “Nut Allergy Ecosystem Survey” Findings

Today’s consumers are bombarded with choices in every grocery aisle. Purchase decisions are based on everything from preference and price-point to health benefits and ingredient profile. A recent study conducted by Rich’s revealed that food allergies are playing a growing part in purchase decisions with…

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Rich’s Digital “RED” Tool Clears Customer Path to Purchase

As a customer-centric organization, Rich’s is always focused on supporting its customers in their efforts to build more sales and profits. “At the end of the day, this is a people business, and without strong relationships that help customers become more successful in the marketplace,…

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Rich’s Digital “RED” Tool Clears Customer Path to Purchase

Rich’s Maureen Lynch Honored for High Achievement

On March 25, 2014, Rich Products Corporation’s Maureen Lynch was among an elite group of foodservice industry figures from across the nation honored with prestigious “Women Making Their Mark” awards from the Women’s Foodservice Forum (WFF). The awards were presented at the WFF Annual Leadership…

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Maureen Lynch Honored for High Achievement

What’s the Birthday Cake of the Future? Ask America’s Kids

Rich’s Senior Marketing Manager Deanne McDonell sounds almost giddy when discussing what young children believe the birthday cake of the future should look like. For one 11-year old boy, his dream birthday cake was a sombrero shaped taco, complete with gummy worms and breath mints…

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Birthday Cake of the Future

Rich’s Supports Launch of Women’s Foodservice Forum into China

Buffalo, NY, January 6, 2014 – A “Sequential Day”, the once-a-century phenomenon when the calendar numbers align in a sequence, is said to be a lucky day. Such was the case on 11.12.13, and good fortune was certainly on the side of those planning and…

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Women’s Foodservice Forum into China

The Rich Experience Goes Global at 2013 IBIE Expo

In early October, a large contingent of associates representing the far reaches of Rich’s global enterprise converged in Las Vegas, Nevada, for the International Bakery Industry Expo (IBIE). The convention, held once every three years, is the preeminent industry event, assembling the largest collection of…

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Rich’s Hosts “Edge Out Hunger” Drive for Food Bank of WNY

After Hurricane Sandy devastated the coastal areas of New York and New Jersey last year, Rich’s associates came together to help our neighbors downstate with a relief drive for essential supplies. That turnout was tremendous as we exceeded our original goal of filling one truck…

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In Food Pursuits, Father and Son Share Same School of Thought

 The success of Rich Products Corporation has been based in no small way on family values.  Fittingly, this includes some familial connections that have dotted the organization, beginning with the Rich family that founded the global food company and leads it to this day.  The…

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Doing What’s Right for the Environment: Rich’s Becomes ENERGY STAR Partner

As part of Rich’s commitment to “Do What’s Right,” the company recently began participating as an ENERGY STAR® Partner with the United States Environmental Protection Agency (EPA).  ENERGY STAR is a voluntary partnership introduced by the EPA to promote energy efficiency and environmental protection.  The…

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Rich’s Launches Peanut-Free/Tree Nut-Free Frosted Sugar Cookies – A Great-Tasting, Worry-Free Indulgence

The sweetness and simplicity of sugar cookies, with their eye-catching frosted tops and mouth-watering flavor, have made the indulgent treat a cornerstone in America’s love affair with cookies for decades. Rich’s new fully-finished Frosted Sugar Cookies are now available in the marketplace and meet the…

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“InformationWeek Mexico” Magazine Ranks Productos Rich Among 50 Most Innovative Companies

Productos Rich was recently recognized as one of the 50 most innovative companies by “InformationWeek Mexico” magazine. The prestigious publication applauded Rich’s work on a mobile application that enables technical and commercial in-store bakery (ISB) team members in Mexico to collect, analyze, compare and track…

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On-Trend and Ahead of the Competition:Rich’s Reinvents Frozen Desserts with Greek Frozen Yogurt Cakes and Cupcakes

The freezer case at your local retailer just got a little trendier; full of new desserts with lush European influences. Move over party-sized ice cream cakes and make way for an everyday indulgence with the allure of Greek yogurt, America’s top selling yogurt. Infused with…

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Rich’s Korea Plant Receives HACCP Safety Certification

Rich’s frozen and UHT (ultra-high temperature) emulsions manufacturing facility in Daegu, Korea recently received the HACCP (Hazard Analysis and Critical Control Points) certification from the Korea Food and Drug Administration (KFDA).  After a rigorous inspection process, the KFDA confirmed that the Daegu facility satisfactorily meets…

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Rich’s School Nutrition Roundtable Uncovers Needs, Shares Opportunities and Successes

New school foodservice trends, products and training methods were among the topics on the plate at Rich’s sixth annual School Nutrition Roundtable, attended by a select, diverse group of school nutrition professionals from across the United States.  “The School Nutrition Roundtable illustrates the Rich Experience…

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