For general questions or comments, call (800) 828-2021.
Rich Products Corporation
One Robert Rich Way
Buffalo, NY 14213
Tel: (716) 878-8000
For all questions or comments, you can always call (800) 356-7094 for assistance.
If you or a customer have any questions or experience a problem with any Rich’s product, please call Product Services. If you are calling to report a problem, please have the following information available when you call:
- Product code and description of product
- Production code date and expiration date (located on the side of the case)
- Number of cases involved
- Name of distributor and Rich’s Representative (if applicable)
- Description of problem
- Name, address, and phone number of contact
Please provide any other information that would help Rich’s better investigate the problem (i.e. how product is being handled, baked, etc.).
Product Services associates are available from 8:30 a.m. until 5 p.m. EST. Voicemail is available after hours.
- (800) 356-7094 US
- (800) 263-8174 (option 9) Canada
To report a problem online, please click on the link below:
Please complete the Product Report Form to report a problem online.
Rich’s Product Services department provides complete information on the handling, performance, and characteristics of all items manufactured and distributed by Rich Products Corporation.
Please complete the Product Information Request Form to submit requests for product information online.
Please visit our News Center to obtain press releases and contact information.
Rich’s receives more than 1,000 requests for assistance every year. In light of this, we have chosen to concentrate on key priorities that support our company’s family-focused mission and vision. This led us to develop our “Healthy Families” initiative.
Within “Healthy Families,” we direct our contributions to three key areas: wellness, quality childcare, and education/school-to-career initiatives in the food service industry. All agencies and organizations we support must have a 501(c)(3) tax-exempt status.
Current Purchase Order Terms & Conditions from Rich Products Corporation.