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Rich’s Hosts Food Service Management Institute Conference

Rich’s recently welcomed the National Association of College & University Food Service’s (NACUFS) annual Food Service Management Institute (FSMI) conference, marking the 15th consecutive year hosting it. The NACUFS selects individuals from colleges, universities, medical learning centers and private academies across the country to participate in workshops and presentations on a variety of food service disciplines.

“Each year Rich’s has the great opportunity to host college and university customers in a truly unique way. It is a combination of education, networking and team dynamics that play out in four days of intense class room work,” explained Michael Galante, Rich’s Manager of Motivation and Celebration. “At the beginning of the sessions, the attendees were broken into teams representing three major categories: residential dining, catering services and retail operations.”

Attendees worked together on projects throughout the conference, one of nine offered by the NACUFS each year around the country. The sessions in Buffalo focused on numerous key elements of running an effective and efficient school food operation, including the following classes:

  • Building Effective Organizational Structures
  • Writing Mission Statements
  • Marketing and Merchandising
  • Planning Cost Controls
  • Effective Menu Planning
  • Food Safety
  • Building and Reading Financial Budgets
  • Implementing Quality Assurance Measures
  • Interactive Display Cooking, Presentation Skills
  • Effective Customer Service

The teams prepared lunch for a group of Rich’s associates at the companies WHQ.  The following day the group visited the Niagara Culinary Center for a final presentation of all of the group projects from the work sessions. During the conference, attendees also found time to enjoy sightseeing around Buffalo and rode the Maid of the Mist before having their final dinner at the Hard Rock Café.

“Attendees have said that FSMI is the most rigorous of all the Institutes, so Rich’s ensures guests are enjoying the hospitality as well as some of the great architecture, events and natural beauty that Western New York offers,” Galante said.

Rich’s will host the 2014 NACUFS conference at its new Customer Innovation Center next year.

The National Association of College & University Food Services (NACUFS) is the trade association for foodservice professionals at more than 625 institutions of higher education in the United States, Canada, Mexico, and abroad. Founded in 1958, NACUFS provides members with a full-range of educational programs, publications, management services, and networking opportunities.

In addition to colleges and universities, over 500 industry suppliers are members of the association. These companies conduct exhibits at national and regional showcases, serve on standing committees and participate in various educational conferences. NACUFS is governed by a board of directors and six regional councils and uses volunteer committees, project teams, and professional staff to deliver service to its members.